Introduction
At Hydrowash, we respect the privacy of our users and recognize the importance of protecting your personal information. This privacy policy describes how we collect, use, and share information about you when you visit our website or use our mobile applications.
Please take a moment to read this policy carefully so that you understand our practices regarding your information. By visiting our website or using our mobile apps, you agree to the terms of this privacy policy.
What Information Do We Collect?
We collect two types of information about you:
Personal Information
Personal information is data that can be used to identify you specifically, such as your name, email address, user ID, phone number, or billing information. We only collect personal information when you voluntarily provide it to us, such as when you create an account, place an order, sign up for our newsletter, participate in surveys, or contact us with questions.
The types of personal information we may collect include:
- Contact information – your name, email address, phone number, or mailing address.
- Account information – your username, profile photo, and password for maintaining your online account with us.
- Order information – your billing and shipping details, as well as transaction information, for any purchases you make through our website or apps.
- Communications – details regarding conversations with our customer service team on the phone, via email, through our website chat feature, or on social media.
- Marketing preferences – your preferences for receiving marketing communications from us.
- Survey responses – information you voluntarily provide in response to surveys we conduct.
Non-Personal Information
We also collect data in a form that does not identify you personally. This type of information is considered non-personal information. The types of non-personal information we may collect include:
- Site usage data – we use various tracking tools like Google Analytics to collect data regarding the use of our website or apps. This data includes the pages you visit, the features you use, the links you click, and other actions you take on our website or apps.
- Device data – characteristics about the device you use to access our website or apps, like your IP address, operating system version, web browser details, unique device identifiers, and mobile network data.
- Demographic data – general data like your age, gender, interests, and favorites that you may voluntarily provide to us for survey purposes or through your account preferences. This type of data is not tied directly to your identity.
- Cookies and similar technologies – data from cookies or local storage placed on your device when you interact with our website or apps.
How Do We Use Your Information?
We use the information we collect for the following purposes:
- Provide our service – We use your personal information to operate, maintain, enhance, and provide features and functionality of our website and mobile apps.
- Complete purchases – When you place an order on our website or apps, we use your personal and payment information to complete the transaction.
- Improve our products – We analyze use data and feedback to understand how our website and apps are performing and identify ways we can improve.
- Manage your account – We use your account information to administer access to certain features of our website and apps and to better manage your account preferences.
- Personalize content – We may use your demographic and site usage data to display offers and promotions that are more relevant to your interests.
- Communicate with you – We may send emails or push notifications about orders, messages from customer service, new products and services, or other updates. You can control these at any time.
- Conduct research – We de-identify personal information and use it to identify trends, statistics, and insights that help us improve our business.
- Comply with legal obligations – We may be required to retain or use personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
When Do We Share Your Information?
We will not share your personal information with third parties without your consent, except in the following circumstances:
- With service providers – We may share your personal information with companies that provide services on our behalf, like order fulfillment, payment processing, marketing, analytics, customer service, and database management. These companies are only provided the minimum amount of personal information needed to complete the requested service.
- For business transfers – If we are involved in a merger, acquisition, restructuring, bankruptcy, receivership, sale of some or all of our assets, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities, some or all of the personal information held by us may be shared or transferred.
- To comply with laws – We may disclose your personal information if required to do so by law or with a good faith belief that such action is necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
- To enforce policies and protect rights – We may disclose personal information to enforce our agreements and policies, and to protect the rights, property or safety of Hydrowash, our users, or others.
- With your consent – Other than the cases outlined above, we will only share your personal information with your explicit consent.
How Long Do We Keep Your Information?
We will retain your personal information for as long as your account is active, needed to provide you with products or services, or as outlined in any separate terms of service.
We will also retain personal information as necessary to comply with legal obligations, resolve disputes, protect our assets, and enforce agreements. The specific retention periods vary depending on the type of data collected.
After it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner according to our data retention and deletion policies.
Your Choices and Rights
We aim to provide you with choices about how we handle your personal information.
Your rights include:
- Accessing / updating your personal information – You can review and update certain account information by logging in to your account. You may also contact us to request access to or corrections of other personal information.
- Marketing communications – You may opt-out of receiving marketing emails from us by following the unsubscribe instructions in those messages. You may continue to receive some transactional and account-related communications.
- Location tracking – You can enable or disable location tracking features in your device settings at any time.
- Analytics tracking – Most web browsers automatically accept cookies but you can modify your browser settings to decline or disable cookies if you prefer. However, this may affect the functionality of our website.
- Deleting your account – You may request deletion of your Hydrowash account by contacting us.
- Data portability – In some cases, you may have the right to download certain personal information we have collected about you for your own purposes.
- Lodging complaints – You have the right to file complaints with the appropriate regulatory authorities regarding our collection or use of your personal information.
We will respond to any rights requests in accordance with applicable law. Please note requests may be limited or declined in some situations.
Data Security
We have implemented reasonable administrative, physical, and technological measures designed to safeguard your personal information from unauthorized access, use, or disclosure. This includes strict data access policies, encryption of data at rest and in transit, audit logs, and other safeguards.
While we strive to protect your personal information, no method of data storage or transmission is 100% secure. We cannot guarantee the absolute security of any information you provide to us.
International Data Transfers
Our website, mobile apps, and other services are designed for and targeted to United States users. If you use our services or provide any personal information to us, your information will be hosted and stored within the United States.
If we ever need to transfer personal information internationally from the United States, we will only transfer data to countries deemed to have adequate data protection laws under U.S. standards.
Changes to the Privacy Policy
We may update this privacy policy from time to time in order to reflect operational changes in our information practices or changing privacy laws. If we make any material changes, we will provide notice through our website or by email prior to the changes taking effect. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions about our privacy policy or information practices, you may contact our Data Protection Officer at:
Hydrowash
Attn: Data Protection Officer
123 Main St, Anytown, USA
[email protected]
